Gabe Robinson
Product Owner Program Manager @T-Mobile
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WORK HISTORY
Product Owner Program Manager @T-Mobile
Frisco, TX, US
Product Owner for Heroku / Salesforce / iOS SWIFT and SWIFT UI development responsibilities for internally managed Customer Welcome application. Deep understanding of customer experience at tactical and transactional level. Heroku middleware platform support with iOS UI development and Salesforce back end. Usage of Agile SAFe methodologies and practices to support, build and maintain Agile (Scrum / Sprint) team backlog, including customer, Product Managers, System Architect and Engineers input. Collaboration with Agile scrum teams and stakeholders to best refine user stories and requirements for acceptance criteria and test validations. Reviews and prioritizes Agile Team backlog for Iteration Planning, coordination of dependencies with other Product Owners. Primary contact for technical development as well as Customer teams for user story details. Consistent availability to technical teams during iteration refinement and planning phases. Primary contact for production deployments, system demos and retrospective reviews. Primary coordinator for production deployment and post deployment validationsProgram Manager for Customer Welcome organization responsible for current budget, planning, forecasting, capacity management, and daily task assignments for the organization. Coordinator for funding approval, project initiations and closure activities. Planning Iteration coordination. Stakeholder and leadership coordination and communications. Mid-year and end year budget refinement coordination. Customer success and project deliverable review quarterly. Per iteration / sprint releases coordination and deployment planning without any story or functionally changes.
EDUCATION
Stanford University
Master Certificate in Project Management, Computer Systems
PMI
PMP - Project Management Professional, Project Management
Seattle Pacific University
Computer Systems, Microsoft Certified Systems Engineer, Computer Systems
The George Washington University School of Business
Advanced Project Management, Aerospace, Computer Systems
SKILLS
ABOUT GABE ROBINSON
As a Product Owner and Program Manager at T-Mobile, I have over 9 years of experience in managing the intake, prioritization, scheduling, team budgeting, and release deployment services for T-Mobile\'s Cellular Enterprise portfolio. I have a deep understanding of customer experience at both tactical and transactional levels, and I use Agile SAFe methodologies and practices to support, build, and maintain the Agile (Scrum / Sprint) team backlog.I collaborate with Agile scrum teams and stakeholders to refine user stories and requirements for acceptance criteria and test validations. I also review and prioritize the Agile Team backlog for Iteration Planning, Release and Intake Manager. Additionally, I have experience as a Senior Project Manager at Navis, where I led teams supporting terminal operators worldwide in implementing and optimizing operational processes and systems. I am a PMP-certified Project Management Professional and a Microsoft Certified Systems Engineer.
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