Gabe Prado

About Gabe Prado

I am a Senior Customer Success Manager at Nintex, a global leader in workflow automation and process intelligence. At Nintex, we empower organizations to transform the way they work by streamlining processes, driving efficiency, and unlocking productivity through innovative automation solutions.With a strong background in cloud technologies and extensive experience in the automation space, I bring a deep understanding of how to leverage the Microsoft Office 365 ecosystem to help clients maximize their investment. My career journey has equipped me with the ability to translate complex business needs into tailored solutions that deliver measurable outcomes.In my current role, I am passionate about building strategic partnerships, aligning technology with business objectives, and ensuring customers achieve operational excellence. Every engagement is an opportunity to help organizations accelerate growth, reduce costs, and create lasting impact through automation. I take pride in contributing to Nintex’s mission of enabling businesses to work smarter, not harder.Specialties: Fluent in Spanish

Experience

1. Senior Customer Success Manager

   Nintex

   Jan 2023 — Present · Bellevue, WA, US

   As a Senior Customer Success Manager, I partner with some of Nintex’s largest enterprise customers to drive adoption, usage, and account growth across one of the most powerful workflow automation platforms in the industry. My role is focused on helping organizations maximize the value of their Nintex investment by aligning technology with business objectives and delivering measurable outcomes.I serve as a trusted advisor and product evangelist, enabling customers and their partners through strategic guidance, tailored demonstrations, and proofs of concept. By fostering strong relationships and understanding unique business challenges, I ensure customers achieve operational excellence and accelerate digital transformation.Roles and Responsibilities -Customer Success Strategy: Identify and document customer goals, then develop success plans that align with business priorities-Technical Consulting: Scope and design solutions using Nintex products to address complex requirements and optimize value-Enablement & Evangelism: Deliver product awareness sessions, coaching, and discovery calls to drive adoption and usage-Cross-Functional Collaboration: Act as a conduit between Customer Success, Sales, Product, and Support to ensure seamless execution-Executive Engagement: Influence stakeholders at all levels, from business teams to senior leadership, to achieve strategic outcomes.