Gabriel Larzabal

Regional Service Coordinator @Maintenx

Develops professional customer relationships by providing daily updates on open work orders via customer portal, email, and verbal communication • Drafts and submits proposals • Manages and monitors the dispatch board by Actions Dates and IVR throughout the day and dispatches open calls accordingly • Manages and dispatches appropriate service technician/subcontractor to satisfy customer service request based on skills, nature of the request, location of request, and location of technician/ subcontractor • Provides status updates on each work order to customers including pictures and appropriate documentation/notes • Creates purchase orders • Negotiates rates with subcontractors • Responsible for resolving billing discrepancy issues/ questions