Gabe Galasso

About Gabe Galasso

As a Player Support Supervisor at Skillz Inc, I lead a team of internal agents who handle player-related inquiries for various mobile games on the Skillz competition platform. I have over four years of experience in this role, and I have received recognition for my customer service excellence and leadership skills.I am also responsible for enhancing and maintaining the ZenDesk platform across the Player Relations department, which includes setting up and executing macros, triggers, and automation to ensure proper ticket routing. I have a strong background in process analysis and implementation, as well as CRM admin work. Additionally, I am passionate about mobile gaming, especially gacha games, and I have a thorough understanding of game mechanics and monetization strategies. I am always eager to learn new tools and skills that can benefit the team and the company.

Experience

1. Senior Customer Service Representative

   Bellota Labs

   Mar 2025 — Present

Education

• College of Southern Nevada

  Associate of Arts (A.A.), No Emphasis

  2009 — 2011

• University of Nevada-Las Vegas

  Bachelor of Science (B.S.), Marketing

  2011 — 2014

Skills

• Inventory Management
• Research
• Customer Service
• English
• Fashion
• Social Networking
• Social Media Marketing
• Windows
• Marketing
• Leadership
• Microsoft Office
• Sales
• Teamwork
• Social Media
• Powerpoint
• Microsoft Excel
• Microsoft Word