Gabe Vos
Senior Deskside support analyst at HMA
- Role
- Associate Support Analyst at Hma
- Location
- Powell, TN, US
- LinkedIn followers
- 500 followers
About Gabe Vos
Designing and upgrading computer networks. Troubleshooting computer software and hardware issues. Maintaining and upgrading servers. Supporting small to medium sized corporate networks. Working in an enterprise environment as a team member. Specialties: Can pull and terminate RG-6, RG-59, RG-11, Cat5, Cat3, Cat5e cabling including continuity testing. Able to network computers and setup TV distribution systems. Some experience designing and installing surveillance systems. Supporting custom applications and setups.
Experience
Associate Support Analyst
Oct 2011 — Present · Knoxville, TN, US
Triage high level issues as needed affecting multiple PCs that require fixing. Address issues with single PCs/Users by fixing or re-imaging computers. Configure PCs to customer specifications and customizations as directed. Work customer requests for New and existing equipment and configurations as directed. Work customer incidents to speedy resolution. Identify issues that need resolution and shepherd them to final resolution or hand off to appropriate teams. Participate in an on-call rotation for 8 area hospitals and satellite offices. Other projects and duties as assigned. Assist in encryption and decryption using Credant and MCaffee software. Script fixes as requested and needed. Streamline existing processes as much as is possible with our 139 different applications that are used.Assist in the revitalization of antique computer, server, and network hardware. Draft policies as needed and add articles to our existing knowledge base.
Skills
- Customer Relations
- Documentation
- Administration
- Excel
- Mysql
- Citrix
- Microsoft Excel
- Microsoft Sql Server
- Software Installation
- Microsoft Word
- Active Directory
- Microsoft Office
- Word
- Security
- Troubleshooting
- Network Administration
- System Administration
- Powerpoint
- Operating Systems
- Windows
- Cisco Systems Products
- Xp
- Microsoft Exchange
- Databases
- Lotus Notes
- Software Documentation
- Computer Hardware
- Help Desk Support
- Computer Security
- Analysis
- Problem Solving
- Cisco Technologies
- Linux
- Customer Service
- Dns
- Servers
- Cisco
- Html
- Hardware
- Sql Server
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