Gabe Rakes
Technology Coordinator at NorthSky Technology
- Role
- Technology Coordinator at NorthSky Technology
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Gabe Rakes
Personable IT professional with experience in customer service, helpdesk, and problem…
Experience
Technology Coordinator
Jun 2019 — Present · Minneapolis, MN, US
Deliver responsive, empathetic support as the first point of contact for inbound IT issues, resolving user concerns with professionalism and patience, escalating when necessaryProvide technical support for over 900 devices across 70+ Minneapolis-based businesses, resolving diverse IT issues through hands on troubleshooting and client focused serviceSupport the onboarding of new users, including device setup, email and computer profile configuration leveraging M365 and Active Directory as applicableDevelop and maintain clear documentation in the company knowledge base, including internal procedures and client-facing materialsBuild and maintain strong client relationships, delivering best-in-class customer service to users at all organizational levels, including C-suite executivesManage technical projects such as Multi-Factor Authentication rollouts and Windows 10 end-of-support upgrades, ensuring timely completion in collaboration with internal teams and clientsMaintain client systems by supporting patch management utilizing N-Able RMM tools and coordinating timely updates to client devicesCoordinate and execute recurring client tasks such as routine monthly maintenance and license audits using SherwebLead client training sessions on tools like Remote Desktop and SharePoint to ensure ease of adoption and use
Skills
- Research
- Event Planning
- Public Speaking
- Microsoft Powerpoint
- Leadership
- Customer Service
- Teamwork
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