Gabrielle M.
Technical Service Delivery Manager Technical Support Manager @Tessco LLC
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WORK HISTORY
Technical Service Delivery Manager Technical Support Manager @Tessco LLC
US
As a Technical Service Delivery Manager, I oversee the efficient delivery of technical services within the organization. My responsibilities include managing ticket queues, resolving technical issues, and coordinating with internal teams to optimize processes. I serve as the primary liaison for internal stakeholders, ensuring effective communication and collaboration. Additionally, I establish performance metrics, drive process improvement initiatives, and lead a team of technical specialists. With a focus on efficiency, quality, and customer satisfaction, I continuously strive to enhance service delivery and support the organization\'s objectives.
EDUCATION
St. Scholastica's Academy
High School Diploma, High School/Secondary Diploma Programs
Angeles University Foundation
Bachelor of Science, Information Technology
University of the Philippines
Master’s of Management, Management
St. Scholastica's College, Manila
BS, Management Information System
ABOUT GABRIELLE M.
Dynamic Senior Project Manager with a proven track record of delivering complex projects on time and within budget. Experienced in cross-functional team leadership and strategic planning, passionate about driving innovation and fostering business growth through technology. Skilled in Agile & Waterfall methodologies, SEO, digital marketing, and DevOps practices. Strong technical background in C#, Python, SQL, and extensive experience in managing diverse technical projects across multiple industries. Master of Management from the University of the Philippines, dedicated to achieving excellence in project execution and team collaboration.
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