Gabrielle I.
Quality Assurance Specialist @Credit Karma
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WORK HISTORY
Quality Assurance Specialist @Credit Karma
Charlotte, NC, US
Reviewed and validated AI-generated outputs from chat interactions and smart tools (e.g, Intuit Assist Chat, Spending Insights, etc), ensuring accurate, user-appropriate content delivery-Logged defects and usability issues for product and dev teams, tracking through ticketing systems-Participated in QA cycles for new features, testing functionality, accuracy, and tone-Applied strong judgment, empathy, and critical thinking to evaluate AI interactions across user scenarios.
EDUCATION
Brookdale Community College
Associate's degree, Liberal Education, A.A.
Monmouth County Vocational School District
Cosmetology, Beauty
ABOUT GABRIELLE I.
Detail-oriented QA,Operations, and Compliance Specialist with over 8 years of experience…
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