Gabrielle Jardine

Team Lead Senior Server @Superior Pho

Cleveland, OH, US

Lead and mentor servers and baristas, coaching on service standards, menu knowledge, and customer engagement to ensure exceptional dining experiences-Perform front-of-house duties, including serving, bussing tables, barista beverage preparation, and cash handling, ensuring smooth operations across all service areas-Collaborate with back-of-house staff to coordinate workflow, assist in food prep, and maintain quality standards-Manage daily opening and closing procedures, including cash handling, store setup, and shutdown, ensuring operational efficiency and security-Retrieve and transport supplies using the company vehicle, ensuring timely restocking of ingredients, beverages, and operational materials-Deliver attentive, personalized service to dine-in and takeout customers, resolving inquiries and concerns professionally to enhance guest satisfaction-Monitor team performance, provide constructive feedback, and support staff development to maintain high service standards-Oversee inventory and supplies, maintaining stock levels and ensuring readiness to meet operational needs.