Gabriel Barbero
Senior Sales Operations Analyst @Zendesk
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WORK HISTORY
Senior Sales Operations Analyst @Zendesk
Providing front-line support for Sales leadership within the EMEA region, solving queries and problems in a timely and efficient manner- Finding opportunities to improve business processes; generating functional requirements documentation and work cross functionally to define and deliver process improvements- Working with global operations teams to build and/or drive adoption of new business & system processes in the territory including ongoing KPIs and performance metrics to ensure adoption- Overseeing data and performance of sales and marketing activities to identify trends, gaps, and opportunities; identifying, highlighting and resolving data quality issues- Participating in and leading high priority projects including long range planning, headcount optimisation and quota planning for the sales development teams to name a few- Presenting key analysis at quarterly and monthly meetings and business reviews- Analysing metrics spot shifts and data-driven insights and providing recommendations to improve sales efficiency- Creating forecasting and reporting tools used across the sales development organisation using established software (slack workflows and Data Studio dashboards)- Building datasets for reports extracting the needed data from the data warehousing using SQL in BigQuery.
EDUCATION
University of Pennsylvania
The International Business of Sport, Sport management
Northumbria University
Erasmus, sport management
Universidad de Alcalá
Masters in Sports Organisations and Facilities Management, Sport management
Northumbria University
MSc Sport Marketing, Sport management
Universidad Autónoma de Madrid
Sport sciences degree, Ciencias del deporte
SKILLS
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