G Sreelatha

About G Sreelatha

3.2 Years of Experience in ServiceNow ITSM implementations, customizations & configurations on ServiceNow technology. • Experienced in team management, handling the responsibility of the progress of the team\'s efforts and utilization of team resources efficiently. • Involved in requirement gathering, designing, development of ServiceNow Forms and Workflows and making an enhancement. • Knowledge of ITSM modules - IM, PM, CM, SLM • Good exposure to Service Management domain. • Being a highly motivated, reliable, and trustworthy resource, always keen to take higher responsibilities, possess organizational and management skills. • Highly adaptable to any latest technologies and have very good communication, analytical, interpersonal and presentation skills.Working in ITSM customizations & configurations on ServiceNow technology Created simple, Medium and complex catalog items. Created variable, variable sets, catalog client scripts, catalogui policies. Created Record producer to the custom application Created Workflows, Server side and Client side scripting. Created ACLs at table and field level to restrict the data from users. Used background scripts and fix scripts as per requirements.Working in ITSM Agent workspace and have a process understanding and also configured few enhancements in agent workspace Form Designing on Interaction module Created UI policies, UI actions, Business rules and Client scripts on interaction ModuleWorked in ITSM maintenance/support team. End to endImplementation of ServiceNow applications like Incident, change, Knowledge Created customized applications and tables as per the requirement. Created UI policies to make the fields visible, read only and mandatory. Maintained and modified the forms and form Sections. Involved in migration between various Service-Now instances using Update Sets Developed several Business Rules for customizations to achieve the required result. Created Client scripts and UI Policies to do form level customizations. Created Email notifications to notify the corresponding people when any request raised. Created workflows to follow the approval process and to get the approved. Created different views to restrict the users by doing form level customizations Report creations from database views Created Reports and PA DashboardsWorked in ITSM maintenance/support team. End to endImplementation of ServiceNow applications like Incident, change, Knowledge Created customized applications and tables as per the requirement. Created Reports and PA Dashboards

Experience

1. Servicenow Developer

   埃森哲

   Mar 2020 — Present · Hyderabad, IN

   Hyderabad, Telangana, India

Education

• Yogivemana university,kadapa

  M.com

  2017 — 2019