Gaurav Sharma

Processor Specialist IT Asset & Finance Operations @Microsoft

Toronto, ON, CA

Manage the full IT asset lifecycle (capital and non-capital), including receiving, tagging, COR completion, deployment, audits, and secure offboarding using ServiceNow.• Provide onsite technical support, including laptop setup, hardware swaps, break/fix troubleshooting, and coordination with internal IT teams and vendors.• Act as the local escalation point for Finance Operations, resolving accounts payable issues, supplier onboarding, invoicing discrepancies, and payment follow-ups.• Execute employee onboarding and offboarding workflows, ensuring compliant hardware deployment, asset recovery, and accurate documentation through ServiceNow ticketing.• Handle procurement and PO management, processing purchase requests, creating and maintaining POs, tracking inventory, and reporting variances.• Manage the corporate mobility program, including carrier coordination, usage reviews, chargebacks, and invoice approvals.• Prepare and submit journal entries and invoice approvals for sub-wide services such as telecom, mobility, and network providers.• Co-manage the Support Hub mailbox and ServiceNow queues, oversee E-Waste and Loaner Programs, and deliver detailed asset and operational reports.

Fleming College

Diploma of Education, Information Technology Project Management

DAV UNIVERSITY, JALANDHAR

Bachelor's Degree , Mathematics

George Brown Polytechnic

Diploma of Education, Cloud Computing