Gina Riley
🤖 ➡️ 👫 | Conversational AI Experience Leader
- Role
- Head of Ai Design at YouTube
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Gina Riley
Customer experience (CX) is in my blood – literally. I grew up immersed in the world of hospitality, thanks to my family\'s Italian restaurant. From serving up steaming plates of pasta to witnessing the power of a warm welcome, I learned firsthand how exceptional CX can transform first-time visitors into lifelong regulars.Today, I channel that passion into crafting chatbot and virtual assistant experiences that don\'t just engage and support, but truly delight users. As a creative UX and conversation designer, I\'m all about making AI interactions feel less robotic and more human. My expertise includes Gen AI and machine learning. Whatever the technology, I use it to gather insights and design experiences that leave a lasting impression.Whether you want to talk shop about CX, nerd out over the future of AI, or simply get my grandma\'s ravioli recipe, feel free to reach out!
Experience
Head of Ai Design
Apr 2026 — Present · New York, NY, US
Education
University of Scranton
Bachelor of Arts, Communications/Public Relations
2004 — 2008
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