G Gajapriya
Client Services Manager @ADP India
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WORK HISTORY
Client Services Manager @ADP India
Chennai, IN
Client Service Manager:The Work Task includes resolving problems of client ensuring timely delivrables, supervising the team ensuring client satisfaction and controlling work process. Motivating to Maintain the clients satisfaction and to contribute to the sucess of the organisation. Coordinating with Global clients on the Statutory requirements like Returns filling on the professional Tax pan india, Provident fund ( IW ), ESI, LWF, End of year proof activities,TDS, Demand replies, Webinar. Interacting on the queries bases on the payroll team. Checking on the contract Agreement for renewal and the service closure. Dashboard preparation on monthly basis, Invoice followups. Client Inplants, Query handling.Skills: Customer Service Management · Human Resources (HR) · Statutory Compliances · Service Delivery · Client Relations · Business Development · Client Development · Statutory Audits · Statutory Planning · Statutory Reporting · Provident Fund
EDUCATION
Tamilnadu Institute of Labour studies
B.L.M, Human Resources Management/Personnel Administration, General
Madras University
Master of Business Administration - MBA
Madurai Kamaraj University
M.l.M, Human Resources Management/Personnel Administration, General
ABOUT G GAJAPRIYA
I am an experienced Human Resources and Client Services professional with over 15 years of expertise across statutory compliance, payroll operations, HR operations, and client relationship management. Currently serving as Senior Specialist (Client Service Manager) at ADP India, I specialize in end-to-end payroll and statutory compliance for multi-country clients across APAC.With strong exposure to PF, ESI, PT, LWF, TDS, income tax filings, audits, and labor law compliance, I have successfully led large-scale client transitions, streamlined compliance processes, and ensured 100% SLA adherence. I bring a strategic mindset, strong stakeholder management skills, and hands-on experience with HRIS, SAP, ATS, and LMS systems. Known for operational excellence, data-driven decision-making, and client-focused delivery, I am passionate about driving process improvement and enabling organizational success.
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