Frank Zuniga

Customer Success Manager, Senior Manager (Tableau)

Role
Customer Success Manager, Senior Manager at Salesforce
Location
Seattle, WA, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Frank Zuniga

Senior Support Specialist with 15+ years work experience in software support. Ample experience in troubleshooting software applications and all aspects of distributed environments as well as networking and supporting operating systems.Specialties: • Web Servers (Apache, IIS)• Weblogic, Tomcat, Lotus Domino• Solaris, Linux, Windows• Oracle 9i/10g/11g• Ticketing sytems - Remedy, Vantive• Technical note writing• Technical communication in English, Spanish, and Portuguese

Experience

  1. Customer Success Manager, Senior Manager

    Salesforce

    Feb 2018 — Present · Seattle, WA, US

    As a Customer Success Manager, I serve as a trusted advisor to my customers, ensuring they successfully adopt and optimize Tableau solutions. In this role, I leverage my technical expertise and customer relationship management skills to drive success, maximize the value of Tableau, and help my customers achieve their strategic objectives. As a CSM I act as the primary point of contact, aligning their business priorities with technical strategies while collaborating with internal teams like Sales, Engineering, and Product Management to enhance the overall customer experience.

Education

  • The University of Texas at El Paso

    BA, Management, CIS

    1991 — 1995

Skills

  • Lotus Domino
  • Networking
  • Iis
  • Spanish
  • Unix
  • Internet Information Services (Iis)
  • Professional Services
  • Windows
  • Servers
  • Itil
  • Sql
  • Vmware
  • Linux
  • Weblogic
  • Xml
  • Integration
  • Databases
  • Tomcat
  • Operating Systems
  • Oracle
  • Vantive
  • Cloud Computing
  • Apache
  • Lotus Notes
  • Oracle 9i
  • Technical Support
  • Tcp/Ip
  • Lotus
  • Software Documentation
  • Troubleshooting
  • Microsoft Sql Server
  • Mobile Devices
  • Enterprise Software
  • Portuguese
  • Bmc Remedy
  • Solaris

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Frank Zuniga — Customer Success Manager, Senior Manager at Salesforce in Seattle, WA, US | Unifers