Francisco Lopez

Experience

1. Client Services Specialist

   Orlando Magic

   Aug 2024 — Present · Orlando, FL, US

   Provide legendary customer service to Orlando Magic season ticket holders, the general ticket-buying public, and all game day fans.• Serve as the single point of contact within the Orlando Magic for 300+ season ticket holders, by answering questions and performing duties related to account service and retention.• Responsible for developing a long-term fan retention and growth strategy to reach or exceed annual stated season ticket holder renewal goal.• Manage all elements of the automatic renewal process and renew 350+ season ticket holder accounts annually.• Foster and maintain positive relationships with client base through the execution of client touchpoints including outbound phone calls, strategic email communications, and weekly in-game and out of office appointments.• Encourage adoption and utilization of the Orlando Magic app as an added value benefit to STH\'s and engage accounts with exclusive app opportunities that create long term affinity and retention.• Effectively utilize CRM to achieve account touchpoint goals, including the creation of account lists, ad-hoc account analyses, and strategic management of client base, cases/opportunities, and legendary moments associated to accounts.• Execute legendary moments, such as post-game press conferences, anthem buddies, high-five fan squad and honorary captain.• Assist with the execution of all season ticket holder events.• Achieve additional revenue generation goals throughout the year via hospitality rentals, groups Wine Auction and Golf Tournament Sales, ICON Suite membership sales, full and partial plan season ticket sales.• In conjunction with Ticket Operations, manage the collection of all account payments, ensure timely payments, and establish action plans for delinquent accounts.