Francis Xavier Barciak

Senior Customer Success Manager | Driving Customer Value & Business Growth | Strategic Leader in Client Engagement & Retention

Role
Senior Customer Success Manager at Kahuna | Skills & Competency Management SaaS Platform
Location
Seattle, WA, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Francis Xavier Barciak

I specialize in driving change management and delivering measurable value to clients. With a focus on maximizing ROI, I partner with organizations to ensure they achieve their business objectives while leveraging technology to drive revenue growth. I lead cross-functional teams, manage complex implementations, and create tailored success plans that foster adoption and long-term impact. My expertise in data analytics and performance tracking helps clients realize operational efficiencies and increased productivity, while consistently driving renewal rates, upsells, and overall customer satisfaction. My goal is to enable clients’ success through proactive and strategic guidance.

Experience

  1. Senior Customer Success Manager

    Kahuna | Skills & Competency Management SaaS Platform

    Jan 2025 — Present

Education

  • Satish & Yasmin Gupta College of Business

    Master of Business Administration - MBA

  • University of North Texas

    Bachelor of Arts (BA), Social Sciences

Skills

  • Strategic Partnerships
  • Sales
  • Investments
  • Training
  • Portfolio Management
  • Vendor Management
  • Loans
  • Team Building
  • Management
  • Leadership Development
  • Coaching
  • Sales Management
  • Credit
  • Project Management
  • Strategic Planning
  • Financial Services
  • Crm
  • Banking
  • Risk Management
  • Marketing
  • Executive Management
  • Customer Relationship Management (Crm)
  • Networking
  • Process Improvement
  • Conflict Management
  • Finance
  • Business Process Improvement
  • Customer Retention
  • Customer Service
  • Relationship Management
  • Account Management
  • Change Management
  • Team Leadership
  • Leadership
  • Business Development
  • Strategy

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Francis Xavier Barciak — Senior Customer Success Manager at Kahuna | Skills & Competency Management SaaS Platform in Seattle, WA, US | Unifers