Francis Xavier Barciak
Senior Customer Success Manager | Driving Customer Value & Business Growth | Strategic Leader in Client Engagement & Retention
- Role
- Senior Customer Success Manager at Kahuna | Skills & Competency Management SaaS Platform
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Francis Xavier Barciak
I specialize in driving change management and delivering measurable value to clients. With a focus on maximizing ROI, I partner with organizations to ensure they achieve their business objectives while leveraging technology to drive revenue growth. I lead cross-functional teams, manage complex implementations, and create tailored success plans that foster adoption and long-term impact. My expertise in data analytics and performance tracking helps clients realize operational efficiencies and increased productivity, while consistently driving renewal rates, upsells, and overall customer satisfaction. My goal is to enable clients’ success through proactive and strategic guidance.
Experience
Senior Customer Success Manager
Kahuna | Skills & Competency Management SaaS Platform
Jan 2025 — Present
Education
Satish & Yasmin Gupta College of Business
Master of Business Administration - MBA
University of North Texas
Bachelor of Arts (BA), Social Sciences
Skills
- Strategic Partnerships
- Sales
- Investments
- Training
- Portfolio Management
- Vendor Management
- Loans
- Team Building
- Management
- Leadership Development
- Coaching
- Sales Management
- Credit
- Project Management
- Strategic Planning
- Financial Services
- Crm
- Banking
- Risk Management
- Marketing
- Executive Management
- Customer Relationship Management (Crm)
- Networking
- Process Improvement
- Conflict Management
- Finance
- Business Process Improvement
- Customer Retention
- Customer Service
- Relationship Management
- Account Management
- Change Management
- Team Leadership
- Leadership
- Business Development
- Strategy
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