Forrest Winslow

Customer Success Team Leader @Pulsara

Bozeman, MT, US

Pulsara, headquartered in Bozeman, Montana, is transforming healthcare communication through our pioneering mobile platform. Harnessing the power of smart device technology, we unite regions during critical moments, profoundly impacting patients and caregivers alike. We firmly believe that enhanced communication is paramount in saving lives and are dedicated to equipping healthcare teams with the tools for streamlined, patient-centric care.As the Customer Success Team Leader at Pulsara, my primary focus is ensuring our clients extract maximum value from our platform. I lead a team of Customer Service professionals in cultivating enduring customer relationships, advocating for their requirements, and facilitating their success with our technology. This role necessitates a background in customer success, adept team leadership, and a profound comprehension of the healthcare landscape.Lead, mentor, and cultivate a team of Customer Service professionals, fostering a culture where exceptional customer support is the standard. Oversee customer onboarding processes to facilitate seamless transitions and optimal product utilization. Cultivate robust relationships with key customer stakeholders, serving as a trusted advisor and champion for their needs within Pulsara. Ensure timely resolution of customer inquiries, monitor success metrics, and devise strategies for continuous enhancement. Contribute to the formulation of customer success strategies that align with company objectives.

Tidewater Community College

Emergency Medical Technology/Technician (EMT Paramedic)

The University of the State of New York

Associate's degree, Nursing Science

Virginia Tech

Bachelor of Science (B.S.), Health Services Administration