Forrest Winslow

About Forrest Winslow

Areas of great achievement in EMS have been the development of the Chesapeake Fire Department\'s system of cardiac arrest management; Tidewater EMS lead for the Duke STEMI Accelerator II project; leadership team for the Virginia Heart Attack Coalition (VHAC) and chair for the Eastern Region VHAC committee; and the Chairperson for the Tidewater EMS Council Performance Improvement Committee.

Experience

1. Customer Success Team Leader

   Pulsara

   Jun 2024 — Present · Bozeman, MT, US

   Pulsara, headquartered in Bozeman, Montana, is transforming healthcare communication through our pioneering mobile platform. Harnessing the power of smart device technology, we unite regions during critical moments, profoundly impacting patients and caregivers alike. We firmly believe that enhanced communication is paramount in saving lives and are dedicated to equipping healthcare teams with the tools for streamlined, patient-centric care.As the Customer Success Team Leader at Pulsara, my primary focus is ensuring our clients extract maximum value from our platform. I lead a team of Customer Service professionals in cultivating enduring customer relationships, advocating for their requirements, and facilitating their success with our technology. This role necessitates a background in customer success, adept team leadership, and a profound comprehension of the healthcare landscape.Lead, mentor, and cultivate a team of Customer Service professionals, fostering a culture where exceptional customer support is the standard. Oversee customer onboarding processes to facilitate seamless transitions and optimal product utilization. Cultivate robust relationships with key customer stakeholders, serving as a trusted advisor and champion for their needs within Pulsara. Ensure timely resolution of customer inquiries, monitor success metrics, and devise strategies for continuous enhancement. Contribute to the formulation of customer success strategies that align with company objectives.

Education

• Tidewater Community College

  Emergency Medical Technology/Technician (EMT Paramedic)

  1986 — 1992

• The University of the State of New York

  Associate's degree, Nursing Science

  1994 — 1996

• Virginia Tech

  Bachelor of Science (B.S.), Health Services Administration

  1987 — 1991

Skills

• Quality Assurance
• Bls
• General Awesomeness
• Prehospital Care
• Rescue
• Firefighting
• Ems Management
• Healthcare Management
• Cardiovascular Devices
• Critical Thinking
• Incident Command
• Process Improvement
• Quality Improvement
• Disaster Response
• Acls
• Emergency Management
• Hospitals
• Emergency Medicine
• Ambulance
• Cardiopulmonary Resuscitation (Cpr)
• Cpr Certified
• Pals
• Critical Care
• Emergency Nursing
• Advanced Cardiac Life Support (Acls)
• Preparedness
• Medical Education
• Ems Education
• Pre-Hospital Care
• Homeland Security
• Iabp
• Hazardous Materials
• Ems
• Nursing
• Public Safety
• Paramedic
• First Responder
• Inpatient
• Airway Management
• Emergency Medical Services (Ems)