Furqaan Qureshi
Senior Customer Service Representative at Nike | Driving World-Class Customer Experiences, Brand Loyalty & Team Excellence in Retail Environments
- Role
- Senior Customer Service Representative at Concentrix
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Furqaan Qureshi
I’m a Senior Customer Service Representative at Nike dedicated to delivering world-class customer experiences that strengthen brand loyalty and drive business success. With a background in fast-paced retail environments, I specialize in turning everyday interactions into lasting relationships built on trust, empathy, and excellence.Throughout my career, I’ve developed expertise in customer experience management, retail operations, and team leadership, ensuring that every process and touchpoint reflects the quality and performance that define Nike’s brand. I’m known for my ability to stay composed under pressure, lead by example, and empower teams to meet ambitious service and sales goals.My approach combines data-informed decision-making with a people-first mindset. I believe that exceptional service begins with engaged employees and ends with loyal customers. From resolving complex issues to optimizing service workflows, I’m committed to finding smarter, more human ways to deliver value.I’m now focused on advancing into roles that connect customer insights, operations, and brand strategy, helping global brands continue to innovate how they serve, engage, and inspire.If you’re looking for someone who brings passion, precision, and purpose to every customer experience, let’s connect.
Experience
Senior Customer Service Representative
Aug 2024 — Present · IN
Oversee daily customer support operations, ensuring consistent achievement of SLA, AHT, and CSAT goals. • Improved First Contact Resolution (FCR) by 15% through workflow streamlining and employee coaching. • Drive operational efficiency by identifying performance gaps and implementing targeted process improvements. • Train and mentor new representatives to build service excellence and operational consistency.Key Skills: Operations Management | Customer Experience | Process Optimization | SLA Management | Coaching | CRM Tools
Education
Savitribai Phule Pune University
Bachelor of Commerce - BCom
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