Furkan Khan

WORK HISTORY

EDUCATION

ABOUT FURKAN KHAN

I am high-energy and highly collaborative, with years of experience excelling in a strong client-facing technical, analytical, and data-driven background. Excellent in identifying the gaps. I collaborate with internal teams to the solution for the client—experience in escalation handling. I manage multiple projects in current roles, like script monitoring and making playbooks for teams. I help other team members via coaching and co-piloting by providing them with the next steps. I am experienced in team management, SQL, IIS, troubleshooting, Salesforce, ServiceNow, and Jira. Communication and customer interactions I enjoy jumping on a call with the client to gather the requirements for the problem(s) presented. Proactively connects with the clients using various communication tools to clarify steps to reproduce and troubleshoot issues, leading to a quick resolution Working Cross-functionally I interact with multiple internal teams like development, deployment, and implementation consultants and external teams like the TII and Bongo. This is to resolve the issue, clearly define goals, build trust, and develop a plan and timeline for the issues. I have demonstrated planning, organizational, and priority management skills with meticulous attention to detail. I learned about the coming attraction(s) in the NPI meeting and communicated them with my team. Lead and Influence without Authority I build a relationship with the right people using my interpersonal skills and use them when I can help others. I simplify things for others to understand without difficulty. Analytical Skills To resolve the problem, I can work with data. I think critically, analyze data, and research to provide a solution to achieve the requested output.