Funmi Agbaje-Williams

About Funmi Agbaje-Williams

I am a Senior Manager of Operational Excellence with over a decade of experience in strategic planning, project management, and process improvement in the healthcare and managed care sectors. I aim to leverage my expertise in operational efficiency and cross-functional collaboration in a leadership role with a primary focus on strategy development and execution.At Centene Corporation, I assemble and lead cross-functional project teams and build stakeholder consensus to develop and execute growth-centric strategic initiatives in a highly matrixed environment, driving operational efficiency and financial optimization across multiple units. I standardized the claims processing workflow, improving claims payment accuracy by 18%, My efforts have dramatically reduced rework and process handoffs, resulting in labor cost avoidance of $2.1M. I aim to empower all employees to improve customer experiences and contribute to implementing new processes and programs. At Centene, I foster innovation and continuous improvement mindset by training and mentoring team members on process improvement methodology and root cause analysis. I led hospital-wide training workshops on patient experience at Amita Health Saint Joseph Hospital, encompassing team members from physicians to receptionists, and coached hundreds of Patient Experience Champions at Northshore University HealthSystem. By including staff members across all functions in executing solutions, I have established collaboration and cooperation as cultural values within numerous healthcare organizations.If you would like to connect or learn more about my professional experience, please send me an InMail message or email me at f•••••••@gmail.com.Key Strengths: Risk Assessment | Data Analytics | Business Process Improvement | Value Stream Mapping | Kaizen | Customer Journey Mapping | Lean Transformation | Financial Analysis | Stakeholder Management | Strategic Planning | Business Process Mapping | Lean Six Sigma | Strategic Partnerships | Kaizen | Agile Methodologies | Scrum | KPI Management | Hospital Operations | Healthcare Operations Management | Change Management | Customer Engagement | Coaching | Program Management | Project Management | Business Development | Consulting | Negotiation | Training & Development | Recruitment | Mentoring | Hiring

Experience

1. Senior Business Process Improvement Manager

   Centene Corporation

   Apr 2020 — Present · US

Education

• University of Illinois at Chicago - Graduate College

  Master of Healthcare Administration (MHA)

• University of Illinois at Chicago

  Bachelor of Science

Skills

• Healthcare Management
• Customer Experience Transformation
• Business Analysis
• Microsoft Office
• Market Research
• Vendor Management
• Hospitals
• Financial Analysis
• Human Resources
• Strategy
• Analysis
• Utilization Management
• Conflict Resolution
• Process Quality Improvement
• Management
• Team Building
• Lean Process Improvement
• Financial Reporting
• Healthcare
• Business Development
• Business Growth Strategies
• Business Intelligence
• Continuous Process Improvement
• Business Process Improvement
• Operations Process Improvement
• Intelligence Analysis
• Change Management
• Business Strategy
• Requirements Analysis
• Data Analysis
• Six Sigma
• Strategic Planning
• Care Management
• Project Management
• Problem Solving
• Operations Management
• Leadership
• Program Management
• Cross-Functional Team Leadership
• Inventory Management