Funmi Ikujenyo
Extern, Outamation @Extern
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WORK HISTORY
Extern, Outamation @Extern
CA
Building AI-powered document intelligence systems, including OCR-based field extraction, intelligent document routing, metadata search, and RAG-based AI querying pipelines for real-world business scenarios
EDUCATION
Manitoba Institute of Trades and Technology
Postgraduate Degree, International Business
Obafemi Awolowo University
M.B.Ch.D, Dentistry
ABOUT FUNMI IKUJENYO
Customer Experience architect and Operations strategist who transforms support ecosystems through AI-driven solutions, delivering 30%+ churn reduction and 90%+ CSAT scores across global SaaS and fintech organizations. Recognized for building scalable, empathy-driven support systems that blend human expertise with cutting-edge automation.At AvenueHQ and Neo Financial, spearheaded the implementation of AI-enhanced support operations that reduced response times by 65% and increased self-service adoption by 40%. Developed and executed comprehensive CX strategies resulting in 95%+ customer satisfaction rates, while managing distributed teams across multiple time zones. Successfully scaled support operations from startup phase to enterprise level, handling monthly customer interactions with 30% improved efficiency.Technical expertise spans advanced Zendesk + Hubspot architecture, AI/ML implementation in customer support, predictive analytics, and automated workflow design. Proficient in developing comprehensive knowledge bases, implementing intelligent routing systems, and creating data-driven performance frameworks that optimize both team efficiency and customer satisfaction. Combine deep technical acumen with cross-cultural communication skills to deliver solutions that drive user adoption and strengthen community engagement.Currently exploring opportunities to lead CX transformation and support operations optimization initiatives in remote-first environments, with a focus on AI-first support systems and scalable operations architecture.
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