Funke Olorode

Senior Servicenow Developer @National Institutes of Health (NIH): Intramural Research Program (IRP)

MD, US

Integrated ServiceNow with Sema4 AI to reset password for users via Virtual agent•Integrated ServiceNow and Jira to update tickets in Jira and ServiceNow respectively.•Created an inbound Action to trigger tickets an incident ticket inside of ServiceNow for the IT Security team. •Created a widget and page for unauthenticated users to submit tickets inside of ServiceNow•Developed automation of compliance wire report and ServiceNow Using inbound action, transform map script,data sources.•Utilized Schedule Script to assign Resource manager role to all managers in ITS without having to assign the role manually•Engage in meetings with stakeholders to give a demonstration of what was developed inside of ServiceNow and give training on how to use ServiceNow functionalities.•Utilized Business rule to restrict Assignee on Hardware table to decommission, deploy etc on the hardware table.•Used UI builder to make various changes to the workspace features in ServiceNow•Worked on various automation of workflows and flow designers. •Integrate ServiceNow with a CRM tool to create and update incidents.•Created a custom widget on the portal to display the P1 and P2 Accepted incidents.•Implemented automatic migration of update set from one instance to another by making a Rest API call in the flow designer and triggering the flow designer to, migrate the update sets to Production environment.•Participated in the upgradation of ServiceNow instance from Vancouver to Washington.•Developed various forms utilizing Catalog UI builder and used flow designer and workflows for the automation.•Created custom application utilizing application Studio feature to build the application from start to finish.•Implemented Customer Service application (CSM), also worked on data migration from footprint application into ServiceNow.•Implemented Source to Pay application to automate the process of account payable operations and supplier lifecycle operations.

University of Ilorin, Nigeria

Bachelor's degree, Computer and Information Sciences and Support Services

University of Ilorin, Nigeria

Computer Science