Shannon Fuller

About Shannon Fuller

Transitioning from three decades in IT leadership to General Manager at Fuller Landscape Company, I am focused on scaling our family business through professionalized service delivery.I bring a specialized background in Customer Success from industry leaders like Red Hat and Cisco, where my priority was helping clients realize the full value of their investments. I am now applying those same principles to our landscape construction projects—ensuring proactive communication, seamless project lifecycles, and a dedicated focus on the long-term satisfaction of our customers. By combining my IT operational rigor with a \"customer-first\" philosophy, I am modernizing the way we build and maintain premier outdoor environments.Outside of work, I founded Celebrate For Good, Inc, a 501(c)(3) nonprofit supporting women through celebration-based fundraising. We aim to inspire a women-led movement where no woman faces hardship alone—and every celebration becomes a force for good, turning crisis into comfort and heartbreak into hope.

Experience

1. General Manager

   Fuller Landscape Company

   Jan 2026 — Present · Raleigh, NC, US

   Transitioning from three decades in IT operations to General Manager at Fuller Landscape Company, I am focused on scaling our business through professionalized service delivery.I bring a specialized background in Customer Success from industry leaders like Red Hat and Cisco, where my priority was helping clients realize the full value of their investments. I am now applying those same principles to our landscape construction projects—ensuring proactive communication, seamless project lifecycles, and a dedicated focus on the long-term satisfaction of our customers. By combining my IT operational rigor with a \"customer-first\" philosophy, I am modernizing the way we build and maintain premier outdoor environments.

Education

• North Carolina State University

  B.A. Leadership in the Public Sector, Military and Strategic Leadership

  2019

• Las Positas College

  Associate of Arts (A.A.)

Skills

• Online Marketing
• Collaboration Tools
• Customer Relations
• Documentum
• Web Analytics
• Liferay
• Portfolio Management
• Web 2.0
• Html
• Project Management
• Microsoft Office
• Portlets
• Wikis
• Proofreading
• Agile Methodologies
• Internet Explorer
• Management
• Collaboration
• Stakeholder Engagement
• Online Community Management
• Customer Service
• Telecommunications
• Cross-Functional Collaborations
• Social Media
• Marketing Communications
• Dreamweaver
• Online Communities
• Enterprise Collaboration
• Firefox
• Scaled Agile Framework
• Talent Management
• Web Project Management
• Enterprise 2.0
• SEO
• Technical Support
• Business Analysis
• Community Sites
• Program Management
• Performance Management
• IT Operations