Chris Fulker
Program & Project Management Manager @埃森哲
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WORK HISTORY
Program & Project Management Manager @埃森哲
CA
Strategic leader for a $75M annual portfolio, overseeing the convergence of commercial operations, delivery governance, and human capital.• Scaling Operations: Rearchitected the delivery ecosystem to support a 2.5x revenue surge ($30M to $75M). Designed adaptive governance frameworks for IT Transformation, AMS, and Gen AI programs.• Commercial & Financial Control: Manage the P&L for the account, serving as the interface between commercial sales and technical delivery.• Team Leadership: Lead a team of 9 Delivery Managers, coaching them on \"relational accountability\" and commercial compliance.• Risk Engineering: Established antifragile quality assurance protocols that mitigate risk while enabling rapid innovation.• Commercial Foundation: Managed end-to-end commercial operations for a $30M Time & Material portfolio, including forecasting, revenue assurance, and contract compliance.• Program Infrastructure Build: Built the account\'s staffing and PMO infrastructure from the ground up, establishing standardized KPIs and onboarding workflows.• CoE Architecture: Architected the operations of a Test Automation Centre of Excellence, establishing standardized frameworks that increased efficiency across a 46-person delivery centre. • Commercial & Test Leadership: Served as Test Manager for a critical Point of Sale (POS) device implementation. Managed a large testing team while controlling full commercial operations—negotiating Statements of Work (SOW), managing budgets/forecasting, and securing deliverable sign-offs for payment.• Organizational Maturity: Led the appraisal and resolution of process gaps to achieve CMMI Level 3 assessment for the project and North American delivery centres.
EDUCATION
McGill University
Project Management
SKILLS
ABOUT CHRIS FULKER
As a Human Systems Architect, I engineer \"antifragile\" systems: organizations that get stronger under pressure. My approach is grounded in Two-eyed Seeing: I blend the structural rigor of Western governance (KPIs, P&L forecasting, risk management) with Indigenous ways of knowing (relational accountability, long-term sustainability, and collective well-being).I operationalize vision. I bridge the gap between commercial strategy and technical delivery. Over the last 15 years, I have successfully scaled engagement portfolios from $20M to $75M in annual revenue, rearchitecting PMO functions to support IT Transformation, Systems Integration, AMS, and Generative AI programs. I transform organizational complexity into strategic advantage by designing governance structures that ensure financial accuracy and delivery quality without stifling innovation.Core Competencies: Portfolio Management ($75M+)| Commercial Operations & P&L | PMO Governance | Two-Eyed Seeing Strategy | Indigenous Relations & DEI | Agile & SAFe | Bilingual (English/French)
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