Fuhad Zenin Pk

About Fuhad Zenin Pk

Results-oriented Team Leader with proven expertise in backend operations, tele sales management, and performance optimization. Currently leading a team of 13 agents, driving consistent achievement of business targets while enhancing operational efficiency and customer experience.Demonstrated ability to manage end-to-end operations, including performance monitoring, process improvement, and cross-functional coordination to ensure seamless service delivery. Strong focus on building high-performing teams through coaching, mentoring, and data-driven decision-making.Brings international experience from Dubai as a Business Development Executive / PRO, with hands-on expertise in visa processing, trade licensing, and business setup. Successfully managed 20-25 applications per month while coordinating with government authorities and ensuring full regulatory compliance.Known for optimizing workflows, improving conversion outcomes, and delivering measurable business results through effective leadership and structured processes.Open to leadership opportunities in operations, business development, and team management, with a focus on driving growth and operational excellence.

Experience

1. Sales Team Lead

   Tspl-Corp

   Feb 2024 — Present

   Lead, coach, and motivate a team of 15 telesales agents to achieve daily and monthly sales targets• Monitor team performance, call quality, and conversion metrics using CRM systems (DU CRM & DSP)• Allocate leads and ensure timely follow-ups with prospective customers• Support team members during live calls and assist in closing high-value sales• Ensure accurate data entry and documentation in compliance with telecom policies• Coordinate with technical and installation teams for smooth service activation• Conduct daily team meetings and drive consistent team motivation• Perform regular performance reviews and provide actionable feedback• Train and onboard new joiners to align with process standards• Prepare and present daily, weekly, and monthly reports to management• Stay updated on product offerings, pricing, and promotions to improve conversions• Manage order processing, post-sales follow-ups, and service activation (FST)• Maintain leaderboard tracking and drive team engagement for better performance

Education

• University of Calicut

  Bachelor of Commerce - BCom, Computer Programming, Specific Applications