Francis Ted S.

Scrum Master @Freedom Mobile

Toronto, ON, CA

Leading a team of very capable, skilled, and talented software engineers to implement a unified new generation web applications technology stack for 3 wireless brands under the Quebecor company.Concurrently, leading agile delivery for Freedom Mobile\'s customer-facing website (freedommobile.ca), serving millions of customers. I facilitate cross-functional teams using Scrum Guide principles and SAFe methodologies while driving continuous improvement- Implement Scrum and SAFe frameworks across digital product development lifecycle- Facilitate sprint planning, daily standups, retrospectives, and reviews for high-performing teams- Coach product owners, developers, and stakeholders on agile best practices and lean principles- Partner with business product owners, middleware, and core billing teams for seamless customer experience- Collaborate with Digital Systems Operations on security enhancements and performance optimization- Apply data-driven approaches to measure squad performance and increase predictability- Utilize lean principles and just-in-time methodologies to optimize resource allocation- Remove impediments and mentor teams on agile practices and self-organization- Provide backup Scrum Master coverage for multiple teams during planned absencesImpact: Successfully manage agile delivery for Canada\'s digital mobile platform, drive continuous improvement initiatives, and champion data-driven decision making to optimize customer experience.