Freddy Tabet
Unified Communication Engineer at LookingPoint, Inc.
- Role
- Unified Communication Engineer at LookingPoint, Inc.
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Freddy Tabet
I am a Senior Collaboration & Voice Engineer with proven expertise in Cisco UC, Webex Calling & Contact Center, and UCCX, complemented by extensive experience in Microsoft Teams and cloud collaboration platforms. My work spans mission-critical industries such as healthcare, finance, emergency services, and public safety—environments where reliability, security, and uptime are non-negotiable.In addition to engineering delivery, I act as a trusted UC consultant for enterprises navigating complex communication needs. I engage with stakeholders to capture business requirements, assess multi-vendor solutions, and provide objective recommendations that align technology with strategic goals. My designs scale from detailed call flows to global deployments involving thousands of endpoints.I have successfully led multiple on-premises to cloud migrations, ensuring minimal disruption while right-sizing environments to support both immediate demand and future growth. From architecting secure SIP trunking solutions to deploying advanced Webex Contact Center architectures, I combine deep technical knowledge with business insight to deliver resilient, future-ready collaboration ecosystems.I am driven by the challenge of solving complex communication problems, enabling digital transformation, and continuously expanding my expertise—including building exposure to new vendors and next-generation collaboration technologies.ions.
Experience
Unified Communication Engineer
Jun 2021 — Present · Pleasant Hill, CA, US
Delivered end-to-end collaboration deployments for diverse clients, covering both on-premises and cloud solutions (Cisco UC, Webex, Microsoft Teams)-Led successful migrations from legacy communication platforms to Webex Calling, ensuring minimal downtime and seamless adoption-Integrated Webex with Microsoft Teams and Office 365, enabling unified workflows across collaboration platforms-Deployed and configured Webex Room Devices and Microsoft Teams Rooms (MTRs), including Zoom interoperability via cloud connectors-Designed and implemented contact center solutions, including call center architecture, UCCX scripting, and Webex Contact Center deployments-Managed enterprise collaboration networks for medium to large organizations, ensuring secure, scalable, and reliable operations-Architected and deployed Enhanced 911 (E911) systems, enterprise paging, and call recording solutions in compliance-driven environments such as healthcare, finance, and public safety-Cultivated strong client relationships, serving as a trusted advisor and aligning technology solutions with business objectives.
Education
Brummana High School
Bacalaureate, Life Sciences
1989 — 2004
Notre Dame University - Louaize (NDU)
BE, Computer & Communication Engineer
2004 — 2009
American Lebanese Language Center
CCNA, Networking
2007 — 2008
Self Study
CCNA Voice, Voice Over IP
2010 — 2011
Self Study
CCNP Voice, Electrical, Electronics and Communications Engineering
2013 — 2014
Skills
- Cisco Voip
- Virtual Private Network (Vpn)
- Team Leadership
- Wireless Networking
- Computer Security
- Gateway
- Telecommunications
- Vpn
- Security
- Cisco Ios
- Troubleshooting
- Network Design
- Routing
- Voip
- Networking
- Cisco Call Manager
- Cisco Technologies
- Ccna
- Voice Over Ip (Voip)
- Wireless
- Cisco Systems Products
- Switches
- Ccnp
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