Fady Shaheen
Senior Manager, Transportation Optimization @Brenntag
Signup · Get unlimited contacts
WORK HISTORY
Senior Manager, Transportation Optimization @Brenntag
Toronto, ON, CA
EDUCATION
University of Ontario Institute of Technology
Master of Business Administration (M.B.A.)
Humber College
Post Graduate Certificate
Concordia University
Bachelor's Degree
SKILLS
ABOUT FADY SHAHEEN
Experienced Leader with more than 15 years in Customer facing projects within the Contact Center, SaaS and Supply chain. I have a passion for driving Team Productivity, Strengthen Infrastructures, and Enhance Customer Experiences. Draw on multiple Project Management methodologies, Planning Expertise, and Leadership savvy to deliver complex, business critical goals. Accomplishments: • Lead several large scale Contact Center projects inclusive of Sales, Customer Service and Retention for some of the largest Canadian banks including CIBC, Walmart and President\'s Choice. • Established a Multi-tiered Support function following Incident Management best practices inclusive of process, policies and documentation and further scale teams by leading recruitment, employee on-boarding and performance management. Areas of Expertise: Customer Service, Customer Experience, Product Management, Project Management, Program Management, Stakeholder Management, Change Management, SLA Management, Metrics, KPI’s, Supply Chain, Lean 6 Sigma.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.