Felipe Queiroz
Sales I Marketing I Product and Business Development I Customer Service
- Role
- Head of Usa Operations & Business Development at Aviasur
- Location
- Miami-Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Felipe Queiroz
Global operations and customer experience leader with 18+ years driving service excellence,scaling operations, and leading large multicultural teams in premium travel, hospitality, aviation,and consumer industries. Proven record managing 500+ staff, launching high-impact initiatives, anddelivering measurable improvements in NPS, CSAT, and profitability. Expertise in luxury travelsegments, rapid team ramp-up across multiple geographies and languages, and collaboration withsenior executives to align operational performance with strategic goals. MBA-level education withadvanced communication, change leadership, and stakeholder engagement skills.
Experience
Head of Usa Operations & Business Development
Jan 2023 — Present · Miami-Fort Lauderdale, FL, US
Built the U.S. business from scratch, generating $3.48M USD in revenues and $525K USD in grossmargin (15% margin) since the start of operations through strategic market development and clientacquisition.• Lead U.S. and South American operations for a premier private aviation and trip support company,serving high-net-worth individuals, corporations, and government clients.• Direct multi-country teams delivering 24/7 premium customer service, fuel procurement, groundhandling, and overflight/landing permit coordination.• Manage relationships with FBOs, airport authorities, and strategic partners across North and SouthAmerica, ensuring seamless operational execution.• Oversee capacity and workforce planning for multiple service lines, ensuring high service levels(CSAT/NPS) while optimizing operational costs.• Expand U.S. market presence, securing new hangar, fuel, and handling agreements that increasedgross margin by double digits.• Collaborate with senior executives across sales, operations, and finance to align service strategywith business objectives.
Education
Universidade Presbiteriana Mackenzie
Business Administration, Business Administration and Management, General
2000 — 2003
Universidade Presbiteriana Mackenzie (UPM)
Bachelor of Business Administration - BBA, Business Administration and Management, General
Universidad del Desarrollo
Master in Marketing, Marketing
2007 — 2008
Universidade Presbiteriana Mackenzie
Bachelor of Business Administration - BBA, Business Administration and Management, General
Universidad Adolfo Ibáñez
Master in Services, Customer Service Management
2011 — 2012
Skills
- Crm
- Digital Marketing
- Sales Operations
- Customer Insight
- Marketing
- Marketing Research
- Product Management
- Marketing Strategy
- Segmentation
- Retail
- Direct Marketing
- Budgets
- Forecasting
- Product Development
- Advertising
- Market Research
- Marketing Management
- Market Analysis
- Market Planning
- Management
- Business Strategy
- Competitive Analysis
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