Fernanda Schenferd
Client Success Manager @AnywhereNow
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WORK HISTORY
Client Success Manager @AnywhereNow
Client Success Manager (Partners & Enterprise Accounts) Managed end-to-end success for complex enterprise accounts across hybrid partner-led and direct delivery models, orchestrating alignment between Support, Sales, Product, and Partner ecosystems. Spearheaded contract renewal execution and proactive churn prevention strategies, establishing qualitative risk indicators to secure recurring revenue. Designed and led structured escalation frameworks to clarify ownership and SLAs between customers, partners, and internal teams, significantly reducing resolution ambiguity. Optimized success planning routines while maintaining renewal forecasting data integrity, ensuring reliable revenue visibility for leadership and transforming ad-hoc operational reactions into standardized, data-informed workflows.
EDUCATION
Universidade Estadual de Campinas
Bacharelado, Linguística
SKILLS
ABOUT FERNANDA SCHENFERD
Customer Success Programs and Service Delivery leader with 25+ years of experience across telecom, infrastructure, end‑user support, and enterprise technology platforms. I specialise in designing and scaling people‑centred success models in complex, partner‑led environments, aligning Customer Success, Support, Sales, Product, and Partners to reduce risk, increase predictability, and enable sustainable growth. Known for calm leadership under pressure, ITIL‑aligned operational rigor, and the ability to translate deep technical complexity into clear ownership, strong teams, and trusted customer outcomes. I care deeply about building environments where people can do their best work, customers feel genuinely supported, and technology becomes an enabler instead of a blocker.
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