Jen Murian

About Jen Murian

With years of experience in business operations, I have developed a strong background in training teams to become leaders resulting in exceptional sales growth! Upon establishing myself in the areas of performance management, I have gained quality business acumen in leading the evaluation of workflow across multiple lines of business. Through this, I mitigate risks while initiating successful change resulting in profit growth. Some of my stronger skills include the ability to accurately manage projects simultaneously, integrating strong communication strategies in achieving corporate expectations.Most recently, I led the design of a new sales training program leading to a notable reduction in cost per call (CPC) by $12.60 while increasing the net revenue per call (NRPC) by $11.00. I also crafted new enterprise and large-scale training programs through projects, aligning business directives with AT & T contact center and retail store location objectives. Also, my experience in driving performance through quality project leadership, hands-on practices, and the use of blended learning techniques has increased new hire performance standards by 82% within 30 days.I am highly proficient in managing teams, introducing process improvements and leading directives focused on enhancing sales and driving revenue. Contact me today to see how I can help your organization achieve its business goals!

Experience

1. AVP, Customer Service and Learning

   Fetch Pet Insurance

   Jun 2024 — Present · Phoenix, AZ, US

Education

• Arizona State University

  B.A.

Skills

• Coaching
• Leadership
• Interviews
• Leadership Development
• Instructional Design
• Performance Management
• Crm
• Employee Training
• Program Management
• Training Delivery
• Team Building
• Management
• Strategy
• Succession Planning
• Training
• Onboarding