Jeff Cohen
Customer Advocate | Non-Profit Champion | Musician/Engineer
- Role
- Customer Support Manager at Ujam
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
Experience
Customer Support Manager
Jun 2024 — Present · US
Lead the customer support effort for effective ticket resolution.• Oversee community engagement across platforms like Discord and Facebook.• Administer and maintain the CRM system.• Perform quality assurance (QA) testing using all major DAWs to drive fixes.• Coordinate external beta testers for product feedback.• Develop technical documentation including user guides, knowledge base & blogs.• Craft compelling copy for advertisements and social media.• Work with tools including Zendesk, JIRA, Slack, Asana, Google, etc.
Education
College of San Mateo
Music Theory and Harmony, Electronics
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