Fritzson Louis
IT Support Specialist @Orlando Health Hospital | CompTIA Security+ | A+ | JavaScript | Python | Network Security | AWS | HIPPA Compliance | Cybersecurity | Application Development | Networking
- Role
- Information Technology Support Specialist at Orlando Health
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Fritzson Louis
I am an IT Support Specialist at Orlando Health Hospital where I troubleshoot tickets and…
Experience
Information Technology Support Specialist
Sep 2024 — Present · Orlando, FL, US
Troubleshoot 30-35 tickets daily (IAM, Security, Passwords, Hardware Issues) and escalate to tickets to partner teams (Software Engineering, Cybersecurity, Field Technicians), resolving 90% within 6 minutes and minimizing escalations· Resolve additional assigned web tickets daily, completing 200% more tickets than team average· Develop documentation and expand knowledge base on new/outdated IT issue resolutions, decreasing new hire onboarding processes by 70% and troubleshooting times by 50%
Education
Valencia College
Bachelor's degree
University of Central Florida
Master's degree
Valencia College
Associate's degree
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