Frieda Morton-Evans
Vice President, Business Consulting @CGI
Reading, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Nov 2022 — Present
Vice President, Business Consulting @CGI
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Reading, GB
EDUCATION
N/A
BCS, The Chartered Institute for IT
Fellow, IT
SKILLS
Configuration ManagementRequirements AnalysisConsultancyProblem SolvingOperations ManagementIT OperationsBusiness ContinuityCmdbVendor ManagementIT Service ManagementPerformance ManagementItilChange ManagementProblem ManagementCustomer ServiceInfrastructureStrategic PlanningTeam ManagementTransition ManagementSlaDisaster RecoveryPeople ManagementManagement ConsultingIT OutsourcingProcess ImprovementCustomer RelationsSmall BusinessRelease ManagementOutsourcingStakeholder ManagementTeam LeadershipIT StrategyCoachingItsmPublic SectorService ImprovementManagementTeam BuildingService DeliveryProcess Engineering
ABOUT FRIEDA MORTON-EVANS
EXPERT IN:Creating opportunities to improve service management supporting business outcomesService Management strategy, development and implementation Continual Service Improvement - using Lean IT, Kaizen and Six SigmaService Management process heath checks, process engineering, process design and implementationService Desk ConsultancySkills profiling using SFIAService Desk Strategy, Implementation and DevelopmentSpecialities: ITIL/ITSM, CSI, CMMI, COBIT, Lean IT & Kaizen
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