Michael Freund

IT Program Manager V, Dts Service Delivery @Bank of America

Dallas-Fort Worth, TX, US
MOBILE NUMBERS
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WORK HISTORY

Jul 2024 — Present

IT Program Manager V, Dts Service Delivery @Bank of America

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Plano, TX, US

Deliver comprehensive program management for the Data Transaction Services (DTS) team, overseeing initiatives that process over 85% of the bank’s inbound and outbound transactions.• Supported the bank’s Red Hat Enterprise Linux (RHEL) 6 to 8 re-host project across three data centers, ensuring a seamless migration with no interruptions for trading partners with only a.3% error rate.• Applied Agile methodologies to drive program execution, focusing on delivering business value, optimizing resource allocation, and proactively managing project risks.

EDUCATION

2001

Zenger/Miller LEXS University

Bachelor's degree, Leadership and Coaching

N/A

University of North Texas

Bachelors, Kinesiology, Education, History

1996

University of North Lake

Associate's degree, Art/Art Studies, General

SKILLS

PmoOffshoringMicrosoft ProjectCrmMicrosoft OfficeProgram ManagementProject DeliveryVendor ManagementContact CentersSix SigmaProject CoordinationManagementProject EngineeringService DeliveryBusiness AnalysisProcess ImprovementWorkforce ManagementZig ZiglarProject ManagementTeam ManagementCall CentersImpact Customer Service TrainingSix Sigma Black BeltQuality ManagementBusiness Process ImprovementCall CenterBpoMs ProjectCross-Functional Team LeadershipOutsourcingCustomer Satisfaction

ABOUT MICHAEL FREUND

With over 20 years of experience in delivering complex, high-impact projects across…

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Michael Freund — IT Program Manager V, Dts Service Delivery at Bank of America in Dallas-Fort Worth, TX, US | Unifers