Frenita Peris
Technical Support & Web Hosting Specialist | Linux Administration | Customer Success & Team Leadership
- Role
- Technical Support Manager at UnifyCX
- Location
- Mangaluru, KA, IN
- LinkedIn followers
- 500 followers
About Frenita Peris
Technical Support Manager with 7+ years of experience leading L1–L3 support operations in…
Experience
Technical Support Manager
Jul 2023 — Present · Mangaluru, IN
Delivering advanced-level technical assistance for websites, emails, SSH, FTP, cPanel, and WHM toolsat the root level, ensuring seamless operations and timely issue resolution by guiding agents.> Consistently resolving customer complaints promptly and professionally, maintaining high levels ofsatisfaction and loyalty.> Facilitating weekly team meetings to align objectives, address challenges, andset actionable goals and presenting reports to senior management, offering insights andrecommendations for improvement.
Education
St. Agnes College, Mangalore-575002
Bachelor of Commerce - BCom
2015 — 2018
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