Frengiz Surty

About Frengiz Surty

I bring a unique blend of entrepreneurial grit, operational leadership, and client-first…

Experience

1. Saas Customer Success Manager

   Relocity, Inc.

   Apr 2022 — Present

   I offer destination services for every phase of a client’s move—**Orientation, Home Finding, Settling In, and Lifestyle**—with the goal of making relocations less stressful and more personal.With deep regional knowledge of both the **San Francisco Bay Area** and the **New York Metro Area**, I support VIP and international transferees with curated, concierge-level relocation assistance tailored to their unique needs.Relocity is a SaaS-powered, B2B2C talent mobility company serving **Fortune 500 and top tech clients**. Our tech-enabled platform and white-glove service model help employees transition smoothly and feel at home from day one.**Highlights:**• Ranked in the **top 3% companywide** in KPIs such as RMC reviews, client satisfaction, and app engagement• Manage **70+ concurrent relocations** with a high-volume, detail-oriented workflow• Trusted with VIP, executive, and global assignments for high-profile clients• Resolve escalations, interpret policies, and ensure seamless onboarding experiences• Build lasting relationships with RMCs, real estate networks, and cross-functional partners**Skills:**Client Experience · SaaS Delivery · Enterprise Account Management · Project Management · Strategic Communication · Talent Mobility

Education

• UCLA

  Bachelor of Arts - BA, Economics and Business

  1985 — 1989

• Yale School of Management

  Master of Business Administration - MBA, Public & Private Management, Finance and Marketing

  1992 — 1994

Skills

• Non-Profits
• Program Development
• Entrepreneurship
• Public Relations
• Social Networking
• Strategic Planning
• Event Planning
• Strategy
• Marketing
• Community Outreach
• Public Speaking
• Nonprofits
• Fundraising
• Marketing Strategy
• Training
• Program Management
• Social Media