Stephen Mangum

Global Field Scientist @Elemental Scientific

Chandler, AZ, US
EMAILS
s••••••@icpms.com
MOBILE NUMBERS
+16•••••••18

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WORK HISTORY

Sep 2019 — Present

Global Field Scientist @Elemental Scientific

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Phoenix, AZ, US

As a Global Field Scientist, I support customers and sales teams worldwide by providing expert technical guidance, implementation, and training. Leveraging broad application knowledge with a specialization in semiconductor applications, I ensure successful deployment and optimal use of advanced technologies. My responsibilities include: • Delivering global customer support through onsite and remote implementation, training, and troubleshooting. • Partnering with sales teams to provide technical expertise and application insights that drive customer success. • Developing and presenting application-focused demonstrations, workshops, and training programs. • Acting as a subject matter expert in semiconductor applications while maintaining a wide knowledge base across multiple domains. • Collaborating with product management and R&D to relay customer feedback and guide product improvements.

EDUCATION

1987 — 1990

University of Utah

BA, Molecular Biology

1992 — 1995

University of Utah School of Medicine

MSPH, Industial Hygiene Chemistry

SKILLS

Customer ServiceLaboratory SkillsProblem SolvingRInstrumentationLaboratoryR&DChemistryGas ChromatographyBiotechnologyIcpInorganic ChemistryCustomer RelationsLc-MsLife SciencesMass SpectrometryHplcChromatographyGc-MsLaboratory AutomationAnalytical Chemistry

ABOUT STEPHEN MANGUM

Dedicated self-motivated worker. Able to work in teams or autonomously to provide exceptional work and customer experience. Exceptional communication skills, providing team leadership and able to work at all levels within an organization. High technical ability in analytical chemistry. Excellent teacher and trainer. Able to quickly assess situations and see the big picture. Analytical thinker.

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