Sunil Singh
Manager – Customer Experience | Revenue-Led Customer Success | AI Pricing & Hospitality SaaS
- Role
- Customer Experience Manager at Yanolja Cloud Solution
- Location
- Surat, GJ, IN
- LinkedIn followers
- 500 followers
About Sunil Singh
I lead Customer Experience for AI-driven hospitality SaaS products at Yanolja Cloud Solution, working at the intersection of customer success, revenue outcomes, and product adoption.With 10+ years in hospitality technology and revenue management, I have supported 700+ hotels across multiple markets, helping them move from static pricing and reactive operations to data-led, AI-powered decision making.In my current role as Manager – Customer Experience, I focus on:• Building scalable CX frameworks for enterprise and multi-property customers• Driving product adoption and measurable ROI (ADR uplift, revenue growth, retention)• Partnering with Sales, Product, and Tech teams to close feedback loops• Translating complex AI capabilities into clear, outcome-driven value for customersPreviously, I have:• Scaled AI pricing adoption across 300+ hotels• Contributed to 7%+ ADR uplift across portfolios• Helped achieve 70% of annual SaaS sales targets in 6 months through consultative, revenue-led conversationsWhat differentiates me is my hybrid background:• Revenue Management & Pricing Strategy• 🤝 Customer Experience & Success Leadership• SaaS GTM & Commercial Enablement• 🤖 AI-based Dynamic Pricing & AutomationI am particularly interested in roles and collaborations involving:Customer Experience Leadership | SaaS Scale-ups | Hospitality Tech | AI Products | International Markets (EU / Middle East / USA) Always open to conversations around CX strategy, SaaS growth, and revenue transformation.
Experience
Customer Experience Manager
Jan 2026 — Present · Surat, IN
Lead Customer Experience for AI-powered hospitality SaaS products, driving adoption, retention, and measurable business outcomes across enterprise and multi-property hotel portfolios.CX Metrics & Impact• Improved Net Promoter Score (NPS) through structured onboarding, proactive reviews, and CX-led engagement• Supported high customer retention across managed accounts by aligning product usage with revenue outcomes• Contributed to account expansion and upsell opportunities by identifying adoption gaps and value milestones• Reduced friction during onboarding and post-go-live phases, improving time-to-value for customers• Helped stabilize and scale CX operations across 700+ hotels in multiple international marketsCore Responsibilities• Own end-to-end Customer Experience strategy across onboarding, adoption, optimization, and renewal• Translate AI pricing, automation, and analytics into clear customer value• Partner with Sales, Product, and Tech to close feedback loops and improve usability• Act as the customer voice in product discussions and roadmap prioritizationFocus Areas:Customer Experience Leadership | SaaS Retention & Expansion | AI Products | Hospitality Tech | Enterprise Accounts
Education
Veer Bahadur Singh Purvanchal University, Jaunpur
Bachelor of Arts - BA, English Literature (British and Commonwealth)
2008 — 2011
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