Scott Frederick
- Role
- Senior Director, Analyst at Gartner
- Location
- Detroit, MI, US
- LinkedIn followers
- 500 followers
General Business & ManagementView LinkedIn profile
About Scott Frederick
I’ve spent more than two decades as a practitioner and provider, helping organizations…
Experience
Senior Director, Analyst
Mar 2022 — Present · Detroit, MI, US
Education
Michigan State University
Bachelor of Arts
1986 — 1991
Notre Dame High School, Harper Woods, MI
College Prep
1982 — 1986
Skills
- Customer Support
- Telecommunications
- Analysis
- Crm
- Itil
- Call Centers
- Business Development
- Business Process
- Process Improvement
- Outsourcing
- Strategy
- IT Service Management
- Change Management
- Business Transformation
- Professional Services
- Cross-Functional Team Leadership
- Business Process Outsourcing (Bpo)
- IT Management
- Business Process Improvement
- Service Management
- Forecasting
- Project Delivery
- Vendor Management
- Service Delivery
- Business Analysis
- Benefit Analysis
- Management
- Program Management
- Automotive
- Business Intelligence
- Pmo
- Pmp
- Leadership
- Integration
- Project Portfolio Management
- Customer Experience
- Contact Centers
- Six Sigma
- Customer Relationship Management (Crm)
- Project Management
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