Fredrik Johansson
Head of Customer Love @Ingrid
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WORK HISTORY
Head of Customer Love @Ingrid
Leading the Customer Love team at Ingrid, with a focus on transforming the support experience through automation, AI, and operational excellence.
EDUCATION
IHM Business School
Business Management
IHM Business School
Project Management
University of Borås
IT
ABOUT FREDRIK JOHANSSON
Dynamic and results-driven leader with a proven track record in customer experience, operations management, and strategic partnerships, I thrive on delivering exceptional results for customers, teams, and businesses alike. With extensive experience in the BPO industry and the telecommunications sector, I have successfully led large-scale teams across multiple locations, developed high-performing cultures, and implemented transformative improvements.
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