Fredrik Af Klercker

Director Vmo & Pi Emea @COPC Inc.

COPC Inc. provides consulting, training, certification, benchmarking and research for operations that support the customer experience. The company created the COPC Standards, a collection of performance management systems for call center operations, customer experience management, vendor management, and procurement. COPC Standards gives your organization a proven, comprehensive framework for managing people, processes, and performance in your customer operation.\\\\nFounded in 1996, COPC Inc. began by helping call centers improve their performance. Today, the company is an innovative global leader that empowers organizations to optimize operations for the delivery of a superior service journey.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n