Fredonia Brown
Senior Manager Customer Care, Strategy and Operations @Comcast
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WORK HISTORY
Senior Manager Customer Care, Strategy and Operations @Comcast
Responsible for managing all phases of service provided by the Customer Account Executive. Leads the 3rd party teams to achieve and deliver the Comcast Experience. Handles multiple tasks to help drive efficiencies, manage performance, project cost,and develops financial and operational objectives.
EDUCATION
Nova Southeastern University
Master of Business Administration (M.B.A.), Business Administration and Management, General
Guilford College
Bachelor of Science (BS), Business Management
Nova Southeastern University
Masters, Business Management
ABOUT FREDONIA BROWN
At Comcast, my leadership in customer care strategy and operations has been pivotal in enhancing the Comcast Experience. Adept in customer relationship management and process improvements, my role involves driving efficiencies and managing performance across various service phases.My previous tenure at Florida International University as Operations Manager fortified my expertise in operational oversight for call center operations, directly contributing to a significant increase in outbound call rates. Our team\'s collaborative efforts consistently elevated the student and customer experience, underpinning my commitment to delivering exceptional service and strategic goals.
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