Fred Aul
Senior Service Delivery Manager
- Role
- Senior Information Technology Manager at Duquesne Light Company
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Fred Aul
My professional experience is rooted in the planning and execution of customer service focused people, technology and processes. I enjoy learning industry and company specific environments, relating them to business goals and deploying road maps and supporting processes focused on driving their aligned value. Ultimately, my goal is to continually expand my experiences, organizational and community involvement for a meaningful career that focuses on the truly valuable.
Experience
Senior Information Technology Manager
Jul 2016 — Present · Pittsburgh, PA, US
Performed concurrent role of Director of Technical Services from Feb 2022 thru Sept 2024. Responsible for Enterprise Technology and Operations including network data, network voice, data centers, infrastructure and PC Support team in addition to responsibilities below for 19 months. Manage 12 direct reports including ITSM, Service Desk, IT Operation (24/7), and Scheduling. Responsible for all IT incident, change, and problem management IT Storm Chief, coordinating 24/7 operational event management to support business responseManaged all IT deliverables for acquisition of The TEN Company COVID19 Incident Command team member, supporting company wide response IT Continuance Planning Lead sustaining IT operations / response for union contract negotiationProgram Manager for ITSM system (Cherwell) selection, design and implementation Program manager for data center colocation selection and migration initiativeAssisted in forming and staffing multiple Technical Services SME and management positions including Enterprise Architecture, Business Continuity, IT Training, and Internship program
Education
University of Pittsburgh
Health Information Management, Health Information Management
1992 — 1997
University of Pittsburgh Joseph M. Katz Graduate School of Business
PMI Master Certificate in Project Management, Project Management
2007 — 2007
Seton Hill University
MBA
2000 — 2002
Skills
- IT Service Management
- Change Management
- Disaster Recovery
- Business Continuity
- Technical Support
- Business Analysis
- Data Center
- Troubleshooting
- IT Strategy
- Enterprise Architecture
- Virtualization
- Storage
- Management
- Process Improvement
- Citrix
- Infrastructure
- Servers
- Itil
- Leadership
- Databases
- Sharepoint
- IT Management
- Project Management
- Vendor Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.