Fred A. Gauker

Application Coordinator Epic Radiant Cupid Certified @HCTec

Epic Radiant/Cupid Application Coordinator for Atlas, the Managed Services division of HCTec • Remote support for Radiant/Cupid for post Go-Live staff at multiple hospital systems nationally • Provide supplemental support for local Epic Radiant/Cupid Teams for daily and long term issues • Cross-trained as Help Desk Escalation Supervisor, assessing and routing high priority tickets • Monitoring trouble/optimization queues, contacting end users for clarification of symptoms • Providing first-attempt resolution and escalating tickets to hospital staff only when necessary • Perform \"Break/Fix\" resolution builds as well as contribute to large scope optimization builds • Monitoring Service Level Agreement milestones for life cycle of tickets to assure compliance • Completed Radiant 2015 Certification (5/17) and 2017/18 NVT\'s, average Exam score of 97% • Completed Cupid 2017 Certification (7/18) and 2018 NVT, average Exam score of 92%