Frederick Svantner
Director, Client Engagement Management Leader @CGI
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WORK HISTORY
Director, Client Engagement Management Leader @CGI
CA
Client facing, part of client governance, mostly in the service delivery and end user services. Provide support and guidance in proposals on current or potential clients working with our Business Engineering and other Business Units to provide the best recommendation for the client needs. Manage resources responsible for the delivery of End User Services with Desktop technician services over 40 countries worldwide. Review present operational metric, KPI, SLA reports for all End User Services and assist facilitate audits. Review opportunity for service improvement, cost reduction, strengthening their overall infrastructure security and audit compliance risk. Review optimize operation and project cost. Review with the service delivery teams on and off shore, around the world to ensure the quality of service is meet or exceeded client needs. Seek new opportunities to propose to client to improve or reduce cost. Review mandate proposal and PCR before they are presented to client to ensure compliancy. Discussed with PMO, project team upcoming project, and provide assistance when encounter challenges to prevent reduce any delay with the delivery of projects to client.Review agreements with third party vendor partners services across the world.
EDUCATION
Institut Supérieur d’Électronique
AEC, Micro-computer and Networking
SKILLS
ABOUT FREDERICK SVANTNER
Frederick Svantner is responsible for Client Engagement Management and the delivery of End User Services for Quebec and International clients. Many years of experienced in client delivery with project management activities on transitions, migrations and due diligence of new or existing clients. He has over 20 years’ experience in the IT industry specialized in End User Support - Desktop support worldwide and customer service consulting areas, possessing great communication and leadership skills. He previously was responsible for the delivery and the practice lead of the Incident, Problem and Change management services. Working with our business engineering, provides recommendations and delivers services, he has launched, transitioned and collaborates with on and offshore teams adapting solutions to client evolving needs. Working towards improving synergy and reducing operations cost. He has facilitated many types of audits. Performs continuous review to ensure that his members succeed and provide guidance to our clients.
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