Frederick Sidoti

About Frederick Sidoti

I am a dedicated, goal-oriented, customer-service focused senior leader with experience in highly technical environments where training and customer satisfaction is a key ingredient to success. y background is adept at developing and delivering large-scale training programs in support of Field Service Engineers. My track record of training, coaching, and mentoring call center personnel to provide high quality customer service, giving prompt and complete information to customers. I am skilled in a wide range of digital reproduction, facsimile, and networking equipment. As an organized persuasive public speaker and effective project manager built for follow up and follow through in all area that I am involved. Technical Support | Troubleshooting & Issue Resolution | Program Management | Software Documentation | Document Management | Account Management | Process Improvement | Computer Hardware | Staff Management & Development | Public Speaking | Leadership & Team Building | Managed Print Services s•••••••@gmail.com

Experience

1. Senior Training Specialist

   Oracle

   Jan 2021 — Present · CT, US

   Training VA Clinics throughout the United States

Education

• Hudson Valley Community College

  Electrical and Electronics Engineering

• Industrial Management & Training Institute

  Basic Electrical - AC/DC

Skills

• Account Management
• Computer Hardware
• Digital Imaging
• Document Management
• Software Installation
• Broadcaster, Meeting Host/Emcee, Facilitator, Disc-Jockey
• Team Building
• Operations Manager. Program Director
• Managed Print Services
• Solution Selling
• Technical Training
• Troubleshooting
• Business Process Improvement
• Software Documentation
• Audio/Video Production, Computer/Network Technical Instruction
• Windows Xp
• Content Management
• Visio
• Windows
• Management
• Photocopier
• Programming
• Project Management
• Process Improvement
• Problem Solving
• Program Management
• Html
• Sales Process
• Technical Support
• Xp
• Training