Frederick Nelson

Service Delivery Manager @Worldwide Techservices Uk Limited

Building relationships with customer satisfaction in their business needs.• Create or maintain reports to customers account team. • Understand the contract and the goal of the customer, work with the customer to achieve the goal and set new goals. • Identify gaps in processes, work with employees and customer to clarify the processes. • Work with the technical employees to translate customer processes into work instructions. • Identify the labor issues and provide plan to fix issue. • Identify the single point of failures and act on plan to remove issue from environment. • Responsible for operations processes and tickets are being updated. • Provide metrics to customer and technical employees of the processes.• Work with customer to roll out new processes and create documentation.